Dr. Tommy Gould, of Lane Family Practice, recently received the UnitedHealthcare Hero Award.
Each year, the United Hero program recognizes physicians and advanced practice providers for delivering highly rated patient experiences.
Selection for the United Hero Awards is driven by extraordinary achievement on patient-experience surveys.
To win a United Hero Award, providers must hit specific targets on their patient-experience scorecards over the course of the year, with each target covering a critical area of the patient experience. In 2023, the targets fell into three categories:
- Getting needed care, for which providers had to achieve a 92% or higher score to win
- Care coordination, for which providers had to achieve an 88% or higher score to win
- Doctor-patient conversations, for which providers had to achieve a 58% or higher score to win